Our Quality, Health, Safety, and Environment Policy

Our QSE (Quality, Safety, and Environment) and CSR (Corporate Social Responsibility) policies are built on our values, the pillars of our organization.

“We monitor our clients’ equipment as if it were our own, bringing peace of mind to risk management.”

“The independence of our laboratories is the founding principle of our company and guides our development.”

“Our technical expertise enables us to formulate diagnostics that lead directly to action.”

From these strong and entrenched values emerge absolute priorities that translate into specific objectives

Safety and well-being

Reduction of workplace accidents and improvement of daily quality of life at work.

Customer satisfaction

Improvement of customer satisfaction through NPS (Net Promoter Score) monitoring

Sustainable development

Significant reduction of our environmental impact

The quality of our analyses

Maintenance of our accreditations and certifications

The process profile related to the management of complaints is available to any interested party upon request to Eurofins laboratories.

To achieve these objectives, we commit to:


Ensure compliance with our policy, procedures, and more generally with standards and compliance obligations.


Ensure the coherence of our activities through the implementation of an effective and consistent management system.


Prevent risks (quality, pollution, safety).


Adopt an integrity-driven, impartial behavior, respecting the ethical values and confidentiality of the network.


Initiate every meeting with a Safety topic.


We care about the well-being of our employees


Protecting the environment through the implementation of an environmental approach.


Engaging in sustainable development initiatives by calculating our carbon footprint.


Encouraging the participation and accountability of all staff members in developing their skills at all hierarchical levels.


Ensuring the involvement and training of all staff members who, day after day, each at their own level, contribute their expertise and talent to serve our clients.


Improving our lead times (processing of non-conformities, delivery notes, samples).

“We are all craftsmen of the quality of service we provide.”
Carol Agnès, President


Customer satisfaction is our priority

We assess the level of customer satisfaction using the NPS (Net Promoter Score) measurement tool. This tool allows us to guide our improvement actions in order to best meet the needs of our clients.