Our Quality, Health, Safety, and Environment Policy
Our QSE (Quality, Safety, and Environment) and CSR (Corporate Social Responsibility) policies are built on our values, which are the cornerstones of our organization.
IMPLICATION
“We monitor our clients’ equipment as if it were our own, bringing peace of mind to risk management.”
INTEGRITY
“The independence of our laboratories is the founding principle of our company and guides our development.”
TECHNICALITY
“Our technical know-how enables us to offer unique, tailor-made analysis solutions.”
From these strong and entrenched values emerge absolute priorities that translate into specific objectives
Safety and well-being
Ensure the safety and well-being of teams
Customer satisfaction
Satisfy our customers by listening to them and innovating to meet their needs
INTEGRITY
Act ethically in all our actions
Sustainable development
Sustain our company through our sustainable development approach
COMPETENCE TEAM SPIRIT
Federate a competent, close-knit team
The quality of our analyses
Ensure the consistency of our activities and the continuous improvement of our performance
The process profile related to the management of complaints is available to any interested party upon request to Eurofins laboratories.
To achieve these objectives, we commit to:
Ensure compliance with our policy, procedures, and more generally with standards and compliance obligations.
Ensure the coherence of our activities through the implementation of an effective and consistent management system.
Adopt an integrity-driven, impartial behavior, respecting the ethical values and confidentiality of the network.
Prevent risks (quality, pollution, safety).
Initiate every meeting with a Safety topic.
We care about the well-being of our employees
Protecting the environment through the implementation of an environmental approach.
Engaging in sustainable development initiatives by calculating our carbon footprint.
Encouraging the participation and accountability of all staff members in developing their skills at all hierarchical levels.
Ensuring the involvement and training of all staff members who, day after day, each at their own level, contribute their expertise and talent to serve our clients.
Improving our lead times (processing of non-conformities, delivery notes, samples).
“We are all craftsmen of the quality of service we provide.”
Elliott Charlier, Business Unit Manager
Our ESG (Environmental, Social, and Governance) Approach
At Eurofins, sustainability is at the heart of our mission: to contribute to a healthier and safer world through high-quality analytical services. Our ESG approach is based on concrete actions aimed at protecting the environment, fostering the well-being of our employees, and promoting responsible governance.
In 2025, the Group achieved carbon neutrality for emissions directly related to its operations. We also support our clients in addressing their sustainability challenges through reliable and innovative analytical solutions, while placing ethics, quality, and continuous improvement at the heart of our commitments.
To learn more about our Environmental, Social, and Governance (ESG) commitments, please see our 2025 ESG Report, available at the following link: https://cdnmedia.eurofins.com/eurofins-us/media/dzxfkwto/eurofins-esg-report_fy25-final.pdf
Customer satisfaction is our priority
We assess the level of customer satisfaction using the NPS (Net Promoter Score) measurement tool. This tool allows us to guide our improvement actions in order to best meet the needs of our clients.
