Privacy policy

When you use the services of Eurofins IESPM, you entrust us with certain personal data. This Privacy Policy is designed to help you understand what data we collect, why we collect it and what we do with it. This policy applies to all media (websites, mobile applications, etc.) belonging to Eurofins IESPM that collect personal data.

Please read it carefully. If you have any questions or complaints about your personal data and how it is used, please contact us at the following address: contact@iespm.com

Eurofins IESPM reserves the right to make changes to this Privacy Policy at any time.

PERSONAL DATA COLLECTED

In the course of our activities, we may collect certain personal data with your consent:

• Data concerning your identity: surname, first name, title, etc.
• Your contact details: e-mail address, postal address, telephone number, etc.
• Information about your profession: company name, position, etc.
• Data on the level of satisfaction you have expressed with our services
• Your bank details, in particular on the DiagServer platform, only if you have given your consent .

HOW IS YOUR PERSONAL DATA COLLECTED?

We collect this data in different ways:

• Via direct interactions (phone calls, e-mail exchanges, social networks, etc.). This includes data provided when you fill in our contact form or request a quote;
• When you download certain content available on our site;
• Via the DiagServer platform, when you log in, enter information about your samples, order a kit or pay your invoices.

USE OF YOUR PERSONAL DATA

We mainly use your personal data to manage our customers and prospects in order to :

• Contact you by various means and send you regular information on our services, events, satisfaction surveys, promotions or any news likely to concern and interest you;
• Process and follow up your requests (requests for quotes, documentation, etc.) and answer your questions;
• Give you the opportunity to take part in seminars or training courses;
• Administer your DiagServer account and retrieve the information you need to analyze your samples;
• Evaluate your interest in a job and contact you about a possible position;
• Feed our sales database;
• Create and maintain a professional relationship with our customers;
• Receive statistics on your responsiveness to our emails;
• Allow you to exercise your rights under this Privacy Notice

Your personal information may be used for additional purposes; if so, you will be notified of these purposes at the time the information is collected.

SHARING YOUR PERSONAL DATA

Your personal data may be transferred to Eurofins subsidiaries (found at https://eurofins.com/). We do not share or sell your personal information to third parties for their commercial use. However, we may share them with the third parties mentioned below:

• To companies and/or trusted third parties who process personal information on our behalf, in accordance with our instructions and the rules in force concerning the protection of personal data;
• To service providers selected to perform services on our behalf;
• To companies, organizations or persons outside Eurofins if we have good reason to believe that access, use, retention or disclosure of the information is reasonably necessary to:
  • execute and enforce contractual conditions;
  • comply with legal, regulatory, judicial or administrative obligations;
  • detect, prevent or deal with fraudulent activities, security breaches or technical problems ;
  • protect the rights, property or safety of Google, its users or the public, in accordance with the law;
• To regulatory or law enforcement agencies if we believe in good faith that we are required by law to disclose it in connection with the detection of a crime, the collection of taxes or duties, in order to comply with any applicable law or order of a court of competent jurisdiction, or in connection with legal proceedings;
• To third parties in connection with a merger, acquisition or bankruptcy, in the event we sell or transfer all or part of our business or assets (including in the event of bankruptcy).

Your personal data may be transferred outside the EU in the event that one of the above-mentioned recipients is located outside the EU and only to countries for which :

• the European Commission has issued an adequacy decision (which guarantees that an adequate level of personal data protection is offered in that country);
• you have given your explicit consent ;
• appropriate safeguards have been provided, such as standard data protection clauses (which can be consulted at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_fr)

YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

You can ask :

• Access your data ;
• Rectify your data ;
• In certain cases, you can request the portability of the data you have provided;
• Limiting the processing of your data;
• Delete your data ;

You may also object to the processing of your personal data and lodge a complaint with the competent national data protection authority if these rights are not respected. A list of national data protection authorities is available via the following link: http: //ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080

Your data is stored for a limited period, determined according to the need to retain it in order to serve the purposes for which it was collected and processed.